Frequently Asked Questions (FAQ)


What’s your return policy?

Try Smart Snake for free, for 60 days. If not satisfied with the results, you can send it back for a full refund including postage.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you offer a warranty?

Yes, we offer a 1 year warranty.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions.


Is a wet vacuum necessary when using the Smart Snake?

Yes, a good quality wet vacuum is required to remove broken up debris as it comes loose, to prevent further clogging.


Can Smart Snake be operated in clockwise rotation?

Yes, but for only brief burst to help it pass through an obstruction. The flexible shaft will loose traction in clockwise rotation.